Cart empty

Privacy Policy

This Policy applies as between you, the User of the company's services and Ford Pets Limited the owner and provider of those services. This Policy applies to our use of any and all Data collected by us in relation to your use of any Services or Systems provided.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

"Account" means collectively the personal information, Payment Information and credentials used by Users to access Material and/or any communications System on the Website;

"Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of any record held by the company;

"Cookie" means a small text file placed on your computer by the Website, when you visit certain parts of our Website. This allows us to identify recurring visitors and to analyse browsing habits within the Website. Where e-commerce facilities are provided, Cookies may be used to store your shopping cart. Further details are contained in Clause 10 of this Policy;

"Data" means collectively all information that you submit to Ford Pets Limited either through your use of our Website or supplied by you to Ford Pets Limited by any other means. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;

"Service" means collectively any facilities, tools, services or information that Ford Pets Limited makes available through the retail premises, the Website or any other platform either now or in the future;

"System" means any online communications infrastructure made available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users" means any third party that accesses the Website or the services of Ford Pets Limited or any other platform either now or in the future and is not employed by Ford Pets Limited and acting in the course of their employment; and

"Website" means the website that you are currently using (http://www.fordpets.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

"The Website" means www.fordpets.co.uk

2. Data Collected

    Without limitation, any of the following Data may be collected:

    2.1 name;

    2.2 date of birth;

    2.3 gender;

    2.4 job title;

    2.5 details of any pets or animals;

    2.6 contact information such as email addresses and telephone numbers;

    2.7 demographic information such as postcode, preferences and interests;

    2.8 financial information such as credit/debit card numbers;

    2.9 IP address (automatically collected);

    2.10 web browser type and version (automatically collected);

    2.11 operating system (automatically collected);

    2.12 a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); and

    2.13 Cookie information (see clause 10 below).

3. Our Use of Data

    3.1 Any personal Data you provide to Ford Pets Limited by whatever means, may be retained by Ford Pets Limited.

    3.2 Unless we are obliged or permitted by Law to do so, and subject to Clause 4, your Data will not be disclosed to third parties without your consent. This does not include our affiliates and/or any other companies within our group as applicable.

    3.3 All Data is stored in accordance with the principles of the Data Protection Act 1998. For more details on security, see clause 9 below.

    3.4 Any or all Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website and Services. Specifically, Data may be used by us for the following reasons:

        3.4.1 internal record keeping;

        3.4.2 improvement of our products/services;

        3.4.3 transmission by any appropriate manner of promotional materials that may be of interest to you;

        3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail for any purpose.

        3.4.5 for any other purpose reasonably required by Ford Pets Limited or its affiliates

4. Third Party Websites and Services

Ford Pets Limited may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, back-office IT support, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of our facilities. Any Data used by such parties is used only to the extent required by them to perform the services that Ford Pets Limited requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this policy and in accordance with the Data Protection Act 1998.

5. Changes in Business Ownership and Control

    5.1 Ford Pets Limited may, from time to time, expand or reduce its business and this may involve the sale of all or part of its business or the transfer of control of all or part of its business to other parties. Data provided by Users will, where it is relevant to any business or part thereof so transferred, be transferred along with that business or part thereof and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

    5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes.

6. Controlling Access to your Data

    6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

        6.1.2 use of Data for direct marketing purposes; or

        6.1.3 sharing Data with third parties; or

        6.1.4 any other purpose

7. Your Right to Withhold Information

    7.1 You may access certain areas of the Website without providing any Data at all. However, to use all Services and Systems available on the Website you may be required to submit Account information or other Data.

    7.2 You may restrict your internet browser's use of Cookies. For more information see clause 10.4 below.

8. Accessing your own Data

    8.1 You may request to view or amend your Personal Data at any time. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.

    8.2 You have the right to ask for a copy of your personal Data on payment of an administrative fee.

9. Security

    9.1 Data security is of great importance to Ford Pets Limited. To protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online or by any other means.

10. Cookies

    10.1 the Website or Systems may set and access Cookies on your computer.

    10.2 A Cookie is a small file that resides on your computer's hard drive and often contains an anonymous unique identifier and is accessible only by the Website that placed it there.

    10.3 You may delete Cookies, however, you may lose any information that enables you to access the Website more quickly.

    10.4 You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however, this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Website.

11. Changes to this Policy

Ford Pets Limited reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by Law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.

Opening hours

Monday - Friday: 9:00 - 16:30

Saturday: 9:00 - 16:00

Sunday: Closed