FAQs

Frequently Asked Questions

When will my order arrive?

We aim to get your orders to you as quickly as we can and aim to dispatch all orders on the same or next day, provided we have your products in stock. Your order should arrive within 2-3 days, but please allow up to 5 days for delivery of in-stock products.

Can I collect my order?

Yes - you can place your order online, and collect personally from our store at 59 Ridgeway, Plympton.
We will send you a SMS text message once your order is ready to collect.

Can i order on a regular basis (e.g. monthly)?

Yes - we're more than happy to place a regular order for you. We don't currently have this feature on our website (but we're looking in to it for you).
Simply get in touch and tell us what it is you would like, and how frequently you would like it, it's as simple as that!
We'll then get in touch each time we're ready to get your order to you (or you can collect in-store) to arrange payment and delivery.

I live locally - do you deliver?

Yes - we deliver locally (to PL7 postcodes) every Tuesday afternoon. Your order will be processed and will be placed for delivery on the Tuesday following processing, and your delivery day will be confirmed by email.
Please note, orders placed after 4pm on a Monday may not be able to be delivered the following day, but please feel free to contact us on 01752 342979 to check when your order will be delivered if you haven't heard from us.

The item I want is out of stock, can I still place my order?

You may still place your order, even though it is showing as out of stock. We organise delivery of some items directly from the manufacturer without holding stock ourselves.
Even where we are waiting on delivery of anything out of stock, we will let you know when you can expect your item to arrive - we receive deliveries from our suppliers every few days, so you can be sure that you won't have to wait long.

Only one of the products in my order is out of stock, will I have to wait?

The short answer is - No, not if you don't want to wait.
If part of your order is out of stock, we will contact you to see how you want your order to be delivered - all at once, or if you can't wait to get your paws on your fabulous products, then we can send you the part of your order that is in stock and follow up with your missing items as soon as we can.

I can't find what i'm looking for!

Don't worry - get in touch with us on contact@fordpets.co.uk or call us on 01752 342979, we may not have what you're looking for on our webiste yet, or if it is something we don't stock normally, we can probably order it in for you specially.

I have a problem with my order, what do I do?

If you have any problems with your order at all, please contact us in the first instance, and we will endeavour to set it right for you.
You can use the Contact Us option on the website, email us at sales@fordpets.co.uk or call us on 01752 342979.

Do you hold personal data about me?

We only record data that we need to hold in order to deliver you our fabulous service. We take every measure we can to ensure that any data we hold is safe and secure. We do not hold any data on your finances (card details etc.), which is processed through our payment provider using industry-standard secure encryption.
See our privacy policy for more details on the information we hold and what we do with it.

How do I change the data on my account?

If you need to update or change any information on your account with us, you can do this by logging in to your account online, or by contacting us at contact@fordpets.co.uk.

Do you deliver outside of the UK Mainland?

We're really sorry, but we're unable to deliver outside of the UK Mainland at this time, delivery costs tend to be a lot higher to non-UK Mainland and overseas destinations. We're working on getting a cost-effective solution to be able to bring this service to you at some point in future.

Frequently Asked Questions

Information

Our service

My Account

Opening hours