We aim to get your orders to you as quickly as we can and aim to dispatch all orders on the same or next day, provided we have your products in stock. Your order should arrive within 2-3 days, but please allow up to 5 days for delivery of in-stock products.

Yes - you can place your order online, and collect personally from our store at 59 Ridgeway, Plympton.
We will send you a SMS text message once your order is ready to collect.

You may still place your order, even though it is showing as out of stock. We organise delivery of some items directly from the manufacturer without holding stock ourselves.
Even where we are waiting on delivery of anything out of stock, we will let you know when you can expect your item to arrive - we receive deliveries from our suppliers every few days, so you can be sure that you won't have to wait long.

The short answer is - No, not if you don't want to wait.
If part of your order is out of stock, we will contact you to see how you want your order to be delivered - all at once, or if you can't wait to get your paws on your fabulous products, then we can send you the part of your order that is in stock and follow up with your missing items as soon as we can.

If you have any problems with your order at all, please contact us in the first instance, and we will endeavour to set it right for you.
You can use the Contact Us option on the website, email us at sales@fordpets.co.uk or call us on 01752 342979.

We only record data that we need to hold in order to deliver you our fabulous service. We take every measure we can to ensure that any data we hold is safe and secure. We do not hold any data on your finances (card details etc.), which is processed through our payment provider using industry-standard secure encryption.
See our privacy policy for more details on the information we hold and what we do with it.

If you need to update or change any information on your account with us, you can do this by logging in to your account online, or by contacting us at contact@fordpets.co.uk.